Shipping costs:

Shipping costs via Priority International Air Mail.
All pricing in Euro:

Shipping costs via EMS express mail.
Up to 15 items - 35 Euro

Internet order tracking available only for EMS express mail service.

Discreet Shipping
All orders are shipped in a plain box or envelope. No mention of its contents appears on the box. Also there is no label, no covers and no trademark. Nobody will be known what is actually inside.
All orders sent abroad of Czech Republic have special package. We sent DVDs without boxes. We put them into an envelope to make the package looks like documents. If you want and ask us, we can remove cover pages from this package.

Return address:

Company name: Penza Line s.r.o.
Address: Czech Republic, 15000, Praha 5, Radlicka 1170/61.

Custom Restrictions:
We have no opportunity to check up, which products are allowed in your country. We do everything that on appearance of the sending could not determine its contents, but we do not carry the responsibility and we do not make replacement in the event if adult contents (erotic, porno movies and DVDs) are forbidden in your country and sending has been withdrawn by customs house. You have to know your local / country / area / district law(s) and habits.

How long i will be waiting my order?
We processing and ship the orders during 1-2 working days.
Time of delivery across Europe 5-10 days. Worldwide delivery, including the USA, Australia, Canada and Japan - 7-15 days. It's depending on the speed of the international postal services. Also we can make express delivery through EMS express mail service. EMS time of delivery - Europe 2-4 days, the world - 3-6 days.

Defective Returns:
If you have received the broken, spoiled or damaged items please contact us on our e-mail support2@1000adultdvd.com as soon as possible (but not later than 30 days from purchase).
In such case, we will replace the product with an even exchange of the same item, subject to in-stock availability. If any item is returned and our inspectors deem that it has been used it will be returned to you at your expense. We stress that you should inspect any item thoroughly before you use the item.
Replacement items ship the same day the defective item is received and inspected by our Returns Department. All returned products must be 100% complete in original packaging. Incomplete or unauthorized returns will be refused. Non-defective items may not be returned for any reason.

Attention!!!
Items not compatible with your equipment (DVD player, TV set or computer) WILL NOT be returned and changed on other items!!!